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Fast-moving general-service parts are critical to customers’ daily operations, and are needed on-hand immediately to avoid costly downtime. It is for this reason that Bobcat Equipment South Africa holds a comprehensive spares stockholding of about R18 million, explains National Parts Manager Deric Knox.

Bobcat stocks up on spare partsThe biggest range of spare parts stocked are fast-moving and general service parts, such as sparkplugs, filters, nuts and bolts, ground-engaging tools, wear parts, and cutting edges, he says. The bulk of the spares are stored at the company’s central warehouse in Alrode, Gauteng. However, many of them are also available at the company’s countrywide branch network.

“At branch level, spare parts holdings vary from R1 million to R5 million, depending on the size and stock movements of particular branches. All spare parts are sourced from Original Equipment Manufacturers as genuine Bobcat parts,” says Knox.

“Bobcat’s main global distribution centres are located in Germany and Dubai. Rand-Dollar currency fluctuations therefore have a significant impact on prices. “However, to the best of our ability we try to have measures in place to offset serious exchange-rate fluctuations and transport costs.”

He says that margins on spare parts are kept as low as possible in order to increase the cost-competitiveness for customers. The company also carries a range of Bobcat attachments, including replacement bucket teeth and associated wear parts. Any spare parts that are needed and are not kept in general stock can be ordered as well, with minimal downtime.

National Aftermarket Manager, Arina van der Westhuizen, adds that Bobcat Equipment South Africa has fully-equipped service centres and qualified technicians to take care of customers’ maintenance and repair requirements. The company’s nine countrywide branches all have their own dedicated service centres.

This is in support of the company’s general three-year warranties. Once these expire, there is often a temptation for Bobcat equipment users to seek out ‘grey market’ products and service providers in an effort to reduce aftermarket and repair costs, she says. Most of Bobcat Equipment South Africa’s service centres are fully-equipped with overhead cranes, and all of them have specialised diagnostic tools that not only pinpoint specific problems with machines, but which can also update the software on more advanced models.

“We can also send technicians out to any site to undertake repairs and maintenance on equipment. We have a fleet of vehicles that is fully-equipped to assist clients in addressing all necessary aftermarket servicing of machines. Bobcat Equipment South Africa currently has 27 highly-skilled and certified technicians countrywide,” Van der Westhuizen says.

Image credit: www.bobcatsa.co.za

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