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With 10 branches and agencies spread across Southern Africa, and eight in South Africa, Rand-Air continues to expand its footprint to service its market. The company’s Durban team recently moved into new premises, placing it closer to customers and providing room for future expansion.

Rand AirSept2018DepotThe new premises in Transport Drive, Prospecton are a major upgrade for Rand-Air in Durban, says Branch Manager Rudi Devry. Rand-Air’s former premises were rented and, after six years, the lease had come to an end.

“The new offices have been adapted to suit staff requirements and a much larger warehouse means that the depot's equipment will now all be kept under cover. We have always placed a strong emphasis on excellent equipment maintenance, so we are very pleased with the new warehouse, as it allows us to keep our equipment protected,” Devry explains. He adds that the new depot also has much larger wash bays, which can accommodate more machines at any one time.

According to him, the demand for hire equipment in Durban has been increasing recently and the new, conveniently situated premises, will assist in meeting these elevated levels of demand. In addition to serving the Durban-based market, Rand-Air is also Richards Bay's preferred supplier of air and power hire equipment, with a depot in Alton. 

Devry says that moving the depot from one site to another was not without its challenges. However, Rand-Air's overarching ethos is one of customer service so, during the move, the Durban depot continued successfully with business as usual.

“At Rand-Air, we need to be available to our customers 24/7, so during the month of the move, we had to plan really carefully to make sure that our customer service remained at its usual high standard. We could not take two or three days off and close our doors during the move.”

In addition, before taking occupation, Rand-Air had to carry out many modifications such as building wash bays and painting the warehouse floor to make the premises suitable. “At Rand-Air we set very high standards, and before we opened the doors of our new premises, we wanted to ensure that they would be a showpiece for our company in KwaZulu-Natal,” Devry says.

Among the Durban depot's key customers are the local petrochemical refineries, for whom the convenient availability of hire equipment – for example, during annual shutdowns - is a real value-add. The move has therefore brought Rand-Air’s services even closer to these key target sector customers, Devry concludes.

Devry comments that the effort involved in the Durban depot move was really worth it. "We look forward to welcoming our valued customers to our new premises, as these will enable even more excellent Rand-Air service through the improved facilities and the convenience and accessibility of our new location," he concludes.

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