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Bearings specialist SKF South Africa has expanded its engineering team and the services it offers, placing more emphasis on contract services, after-market maintenance management and reliability services. According to SKF Engineering Manager, Chris Lubbe, this move is intended to help address changing customer demands.

“Customers are experiencing the negative impact of the country’s exacerbating skills shortage more and more. With fewer skilled people to take care of equipment on site, customers are placing increasingly heavier demands on OEM’s like SKF and are requesting more support from our engineers.

The transformation of our engineering team, which has grown five times over the past eighteen months enables us to seamlessly address this market shift,” he says.

Lubbe adds that the engineering team now takes a lot more responsibility for understanding and improving the machine operating at a customer’s site. “We are now perfectly positioned to offer support to all our customers, whether they are operating world-class maintenance programmes or older, less efficient plants; these require two very different skill sets.”

SKF’s engineers operate in four areas: application and project engineering, custom design and condition monitoring. The application engineers provide general support to the sales department, while the responsibility of SKF’s project engineering team is to support upgrades and new installations. The custom design team looks at bearing housing and seal modifications, and the condition monitoring engineers lend supports to SKF’s condition monitoring experts on system implementation.

“The amplification of SKF’s engineering services will be an ongoing drive that reflects the significance we place on offering life-time services to our customers. In addition to a premium product, SKF customers can rely on world-class service and after-sales service support across the entire life-span of the equipment from highly trained, highly skilled engineering teams.

We are excited about the future as we partner with our customers to assist them in improving the efficiencies, productivity and, indeed, the profitability of their businesses,” Lubbe says.

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