Capital Equipment News

Based on its understanding of the importance of keeping its customers’ vehicles on the road and ensuring their uptime, Volvo Trucks South Africa has embarked on a project focused on connectivity, encompassing optimised service planning, vehicle efficiency and reduced downtime.

Volvo Trucks SA embarks on connectivity project

Volvo Trucks South Africa says this project is driven by its commitment to decreasing the downtime of its customers’ vehicles and reducing the total cost of ownership of all Volvo trucks. “This may be a challenging commitment to undertake, however, we are convinced that through our connectivity project plan, service contracts, competent workshops and state-of-the-art software, we will deliver on our commitment, ensuring maximum uptime of Volvo trucks on the road,” says Theunis Eloff, Commercial Aftermarket Director.

“As the customer satisfaction index (CSI) remains our top priority we are confident that the connectivity project will support our efforts in this area,” says Eloff.

Proof of the company’s commitment to its aftermarket is the continued gains that Volvo Trucks makes in this sector – as confirmed by the independent Scott Byers report revealed in its second quarter results. Volvo Trucks South Africa took top honours in the sales category where it achieved 99,2%, the highest in 16 years, according to the report. The Scott Byers report has further revealed that Volvo Trucks ranked second in both service and parts, which saw an increase from 94,69% and 92,43% respectively to 96,35% and 96,3%.

“This is an incredible achievement for us as the report is a clear indication of our team’s commitment to making sure that our customers achieve optimal running time of their vehicles. It is also an indication of how we, as a business, have embodied the ‘Volvo Way’ as our foundation,” adds Eloff.

The Scott Byers report is a true and independent reflection of the work that Volvo Trucks has put into the various business areas of its operations. The criteria used in the report include future use of sales, service, parts as well as good business relationships with departments and personnel. “This includes the investment into staff, ensuring they are knowledgeable and that products and parts are genuine Volvo Trucks parts and products which are of the highest quality. We will continue to strive for excellence and focus on consistently meeting and delivering better than average service for our customers,” adds Eloff.

“Further proof of this is the new two-year parts warranty which is guaranteed when fitting Genuine Volvo Parts in our authorised workshops nationally. The exclusive warranty offer acts as further proof of our commitment to our customers and soft offer value add to ensure vehicle uptime is maximised,” concludes Eloff.

Contact Capital Equipment News

Title: Editor
Name: Munesu Shoko
Email: capnews@crown.co.za
Phone: +27 11 622-4770
Fax: +27 11 615-6108

Title: Advertising Manager
Name: Elmarie Stonell
Email: elmaries@crown.co.za
Phone: +27 11 622-4770
Fax: +27 11 615-6108

BANNER5

 
Full Name*
Invalid Input

Company Name*
Invalid Input

Your Email*
Invalid Input

Phone*
Invalid Input

Postal Address 1*
Invalid Input

Postal Address 2*
Invalid Input

Postal Code*
Invalid Input

Street Address 1
Invalid Input

Street Address 2
Invalid Input

Postal Code
Invalid Input

Town / City*
Invalid Input

Country*
Invalid Input

Magazine

Invalid Input

Invalid Input