Capital Equipment News

Komatsu South Africa has delivered 28 GD675-5 motor graders to the KwaZulu-Natal (KZN) Department of Transport, representing the biggest single sale of the product range in southern Africa.

According to Mike Helm, Komatsu’s GM: Sales and Marketing, several key factors contributed to the success – not least Komatsu’s ability to tailor products to meet specific customer requirements.

Komatsu SA delivers its largest grader order in southern Africa

“The department stipulates that a second seat be fitted to all graders to accommodate a driver’s assistant or lookout as a safety precaution. Close cooperation between Komatsu’s factory in Japan and local technical specialists ensured that we could produce a product that is fully compliant with the department’s specifications,” says Helm.

Helm adds that while price was undeniably an important consideration, Komatsu was able to offer a competitive, high specification product with the added benefit of KomCare, a maintenance and service package.

“In our dealings with our customers we identified the need for specialist packages that would deliver exceptional standards of servicing, but at the lowest possible cost. The KomCare specialist maintenance and service package is unique to Komatsu and is tailored to meet individual customer needs,” he says.

“While other manufacturers offer outwardly similar plans, they are restricted to specific time periods and other constraints. The KomCare facility is structured into the purchase price and remains in force for as long as the machine is retained and this certainly had a major influence on the department’s buying decision,” he adds.

The sale was finalised late in December 2016, and saw a great deal of activity at Komatsu’s Isando-based headquarters through Christmas and into the new year. Pressure was intense as the department was not only keen to replace its existing and aging fleet of graders, but to accommodate as many units as possible before the end-March closure of its financial year.

The delivery of the entire fleet, complete with modifications, began in March and was completed by mid-April to four different locations across the province. The graders’ primary task is the creation and maintenance of rural gravel roads. Eight were shipped to Empangeni, a similar number to Pietermaritzburg, 10 to Ladysmith and a further couple to Durban. They will eventually work the length and breadth of KZN, from the border of Mozambique to the north, as far down as the Eastern Cape and inland toward the Free State and Lesotho.

The acquisition gave Komatsu an opportunity to demonstrate the attention to detail it devotes to aftermarket activity, something that was a key consideration by Department of Transport’s Sizwe Ndlovu, who oversaw the specification aspects of the tender.

“One of our requirements is that machines be supplied fully registered, and Komatsu ensured that every vehicle arrived with the correct plates fitted accompanied by the relevant documentation. The process was faultlessly executed, which is not always the case with a delivery of this size,” says Ndlovu.

Another point that impressed was the way in which Komatsu implemented the mandatory addition of a second seat. “It is rare to see an OEM comply with a supplementary item in a way that suggests it is supplied as standard rather than as an extra bolted on before delivery,” adds Ndlovu.

Spokesperson for the department Nathi Sukazi fully concurs, and adds that other specified extras, including a centralised lubrication system and road sign carrier, were incorporated in a thoroughly professional manner.

“In addition, Komatsu supplied the department with a feature over and above specification. The KOMTRAX remote machine monitoring and tracking system was provided as standard and I believe it will prove to be very useful,” says Sukazi.

KOMTRAX is a remote machine monitoring system that offers users the ability to access information on the performance of their equipment. They can download information relevant to the efficient running of their operations, including data on running hours, fuel consumption, operator information and the general condition of machines. This includes warning of imminent service intervals and the need to change out components.

Helm is upbeat about this major fleet sale as the brand will inevitably gain even greater exposure across the province. “The acceptance of the Komatsu GD675-5 by the KwaZulu-Natal Department of Transport as its grader of choice is a very positive development and as a result we hope to gain additional business, not only for the grader range but construction equipment from provincial municipalities and contractors,” concludes Helm.

Contact Capital Equipment News

Title: Editor
Name: Munesu Shoko
Email: capnews@crown.co.za
Phone: +27 11 622-4770
Fax: +27 11 615-6108

Title: Advertising Manager
Name: Elmarie Stonell
Email: elmaries@crown.co.za
Phone: +27 11 622-4770
Fax: +27 11 615-6108

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