MechChem Africa

MechChem Africa visits Cummins Southern Africa and talks to Meshach Kwegyir-Aggrey: general manager of Cummins Zambia; Racheal Njoroge, regional director of operations for Mozambique and Zimbabwe; and Thierry Pimi, managing director of Cummins Southern Africa.

With its Southern African head office in Kelvin View, Johannesburg, Cummins Southern Africa has branches in Longmeadow, Bloemfontein, Cape Town, Durban and Port Elizabeth; as well as distribution business units (DBUs) in Botswana, Zambia, Zimbabwe and Mozambique.

“Globally, Cummins is the world’s leading diesel and gas engine OEM, with complementary business units that design, manufacture, distribute and service diesel and natural gas engines and related technologies, which include fuel systems, controls, air handling systems, filtration, emission solutions and generator systems,” begins the company’s Southern African MD, Thierry Pimi.

Cummins Africa Support Meshach Racheal Thierry“We operate all over Africa, offering service support based on a commitment to our OEM partners to be wherever Cummins- driven equipment is operating. Our goal is to offer legendary support levels and we strive to deploy the best service that is financially viable,” he tells MechChem Africa.

Citing remote countries with low densities of Cummins engines – in Gabon, Cameroon or Central Africa, for example – Pimi notes that sometimes a rapid-response flying toolbox team is dispatched to resolve service issues, or where road access is easier, one of Cummins’ mobile workshop vans may be used. “We strive to support such customers regardless of the size of the operation,” he assures.

“But in countries such as Zambia, Botswana, Zimbabwe and Mozambique, where we have more equipment in use, we establish DBUs and service workshops to support local users, either at local repair workshops or through field service offerings.

“Then, where we have an even larger installed base, we establish regional distribution centres (RDCs). In Africa, we have recently invested US$12-million in the Southern African RDC and we have another in Ghana to service West Africa.

“This is our aftermarket model. Our key OEMs – Komatsu, Liebherr, Hitachi, Tata, Doosan, Oerlikon, Atlas Copco and Sandvik, to name but a few – are our partners rather than customers. We work closely with them for the development of their equipment and, more importantly, for field support and aftermarket services,” Pimi says.

“We also partner with our dealers, which enables us to further extend our reach,” continues the director of operations for Mozambique and Zimbabwe, Racheal Njoroge. “We offer relevant training to enable them to support customers in their own regions, which we can do here in Johannesburg or we can send trainers from here into regional centres,” she says, adding that Cummins’ Africa Training Academy publishes the courses on offer on a quarterly basis “to keep our own employees and those of our partners up to speed on new equipment and better service solutions.”

At the pinnacle of its aftermarket offering are Cummins’ Master Rebuild Centres (MRCs), which offer zero-hour rebuilds of large engines of 19 l and above. “We have recently expanded our new facility here in Kelvin View to accommodate Cummins’ certified zero-hour rebuild offering. This is the first MRC in Africa and, with our new dynamometer testing capability, we can offer factory-standard engine rebuild processes and we can guarantee that an engine is in its as-new or zero-hour condition following the rebuild,” says Pimi, adding that Cummins engines are designed for a least two rebuilds, which results in three engine lives.

Can Cummins offer MRC-engines to users in Mozambique, Zimbabwe or Zambia, we ask? “Yes, indeed,” responds Kwegyir-Aggrey, Cummins Zambia’s GM. “In Zambia, we keep MRC rebuilds as service exchange units. Then, when a local engine is due to be rebuilt, we send the ‘core’ back to South Africa and ex- change it for a zero-hour equivalent.”

“For every ten engines in use on the dump trucks at Zambia’s copper mines, we keep one service exchange unit ready for use. But for every excavator, that ratio increases to one in five, because the excavators are worked extremely hard. On the open cast copper mines in the North West Province of Zambia, hundreds of Cummins engines are in use on Liebherr, Komatsu and Hitachi equipment,” he reveals, adding that the company’s diesel engines are also used on the drill rigs from OEMs such as Atlas Copco and Sandvik.

On the competitive advantage of Cummins engines in Africa, Kwegyir-Aggrey cites, superior quality and service support as a key differentiators ...

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Contact MechChem Africa

Title: Editor
Name: Peter Middleton
Email: mechchemafrica@crown.co.za or peterm@crown.co.za
Phone: +27 11 622 4770
Fax: +27 11 615 6108

Title: Editor
Name: Glynnis Koch
Email: mechchemafrica@crown.co.za
Phone: +27 11 622 4770
Fax: +27 11 615 6108

Title: Advertising Manager
Name: Brenda Karathanasis
Email: brendak@crown.co.za
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Fax: +27 11 615-6108

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