Modern Quarrying

Epiroc’s after-market division is responsible for all capital ranges across all divisions, covering eleven product lines including Rockdrills & Rotation Units through to drilling (pit viper, FlexiROC, SmartROC) and mining machines (Simba, Scooptram, Boomer). The extensive aftermarket solution, which comprises specialist tooling and tool kits, aftersales service, rebuild, technology, telematics, and training, is delivered to customers and end-users in South Africa as well as direct neighbouring countries.

“When customers invest in our products they do so with peace of mind, resting assured in the knowledge that they can count on the support of a competent team throughout their product’s life cycle – this is Epiroc after-market,” states Floris Timmers, Regional Business Line Manager MRS (Mining & Rock Excavation Services).

Epiroc ups its aftermarket service offeringTimmers notes two factors that differentiate Epiroc’s aftermarket service – its  remanufacturing capabilities and its innovative aftermarket triad, a combination, he says, that takes Epiroc to a whole new level in the aftermarket space. “We do full machine remanufacture back to full life in accordance with OEM specifications at our Jet Park facility in Gauteng. As the machines and parts are rebuilt back to new, we offer warranties on our workmanship and premium OEM parts just like you would get on brand new machines.”

The second differentiating factor is the aftermarket triad which comprises stock holding, competent technicians and specialised tooling. “Our three-pronged approach is geared to ensure that customers and end-users get the maximum service out of their machines and equipment,” states Timmers. “We put all this into a highly competitive package for our customers.”

Stock holding, the first of this value add package, is directly linked to building customer relationships. “This is a big part of aftermarket because we must be familiar with the customer’s business and exact requirements to enable us to know what stock as well as in what quantities to carry. Going beyond that, we must get the parts out quickly to maximise uptime for increased productivity and ultimately profitability for the customer.”

Timmers adds that customers do not have the hassle of finding storage space and they don’t pay for stock lying on the shelves. “They only pay for stock when they need the stock.”

Next in Epiroc’s aftermarket trio is the team highly skilled technicians who deliver expert, round the clock, 24/7 support. Timmers explains that the technicians receive regular training to stay up to date on all products and arming them with the necessary maintenance, service and repair expertise.

Completing the trio is specialised tooling designed by Epiroc. “No matter how good the product or how qualified the technicians, the use of correct tooling when servicing or repairing equipment is just as essential in ensuring optimum and reliable machine performance.”

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