Sparks Electrical News

Buddy Assist is a new smartphone app that connects homeowners and clients with registered professionals. We chatted to founder and CEO Anthony van Rensburg to find out more about how this app can boost business for electrical contractors.

Could you tell us a bit more about the Buddy Assist app and what problems it solves in the industry?

The Buddy Assist app is an Uber-like app for Service Providers first and foremost and then we have a non-emergency quotation facility as well. For Service Providers that operate a 24/7 service, it assists the manager/owner by way of having total information about the evening in question. It logs the time that a client requested a service, it logs the reaction time of SP to accept, then enroute, arrival and completion of the job. It basically serves as a job card. By far the biggest advantage is that logistically every business will have down-time and the manager/owner can simply ask the operators to make themselves available and pick up call-outs in this spare/down-time. You may also expand your business with ease or migrate. Wherever your phone is and within 30 km thereof, we will pick you up and provide call-outs. If you are busy, you will simply set your profile as ‘unavailable’ and change this again when you are available.

What sparked the idea for the app?

It is a hard thing to tell the industry. However, having experienced late arrivals or non-arrivals across the board, this app brings speed, safety and certainty to the table. Specifically, if you have dependents not residing with you, you may call an SP to another destination and track them to the door.

What benefits does the app offer for service providers?

You can increase your call-outs from the 24/7 aspect whenever you want or need more work. Add certainty if you are managing a few operators at once. Be introduced to many more quotation requests and you choose which you would like to partake or not partake in. If you are looking to expand, there would be no need for advertising, simply load up the app and receive call-outs.

And for the clients/homeowners?

The clients know they are dealing with vetted operators. They can see the operators and distances from them, and they can also view their ratings. Once called out and accepted, they can track the operator to their door for safety purposes. Should it not be an emergency then they just have one point of contact to receive three quotations.

Enquiries: www.buddyassist.co.za

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Contact Sparks Electrical News

Title: Editor
Name: Gregg Cocking
Email: sparks@crown.co.za
Phone: +27 11 622-4770
Fax: +27 11 615-6108

Title: Advertising Manager
Name: Carin Hannay
Email: carinh@crown.co.za
Phone: +27 11 622-4770
Fax: +27 11 615-6108

 
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