Voltex (Pty) Ltd (“Voltex”) has a strict policy of not dealing in counterfeit and / or sub-standard products.
It has been brought to our attention that a relatively small number – 552 units – of such sub-standard products may have, some years ago, been traded through one of our branches, Globe Electrical in Denver, Johannesburg. The products concerned were allegedly CBi-branded counterfeit circuit breakers and earth leakage units.
Since we learnt of this, we have attempted to trace these transactions but have been unsuccessful in identifying them or the customers who may have purchased these products.
Although Voltex has no conclusive proof that its branch did trade in these products, this notification is issued as a precaution and in the interests of its customers and their customers.
The transactions, if they took place, would have occurred between September 2009 and November 2011.
We are issuing this notification to ask clients to please return any of these counterfeit products which they may have obtained from Globe Electrical and, subject to reasonable validation that you did indeed purchase the product from Globe Electrical, we will replace them, free of charge, with a genuine product that meets compulsory specifications.
As some years have passed since the products were distributed, they would probably have been installed and it may therefore take some effort to identify their locations. Because of the safety function that the products are required to perform, we urge you to make every possible effort to locate the products and return them to us.
To assist with the identification of the sub-standard products, CBI issued a poster, which can be found at: http://crown.co.za/images/LatestNews/SparksElectrical/CBI-Counterfeit-Poster.pdf
For more information, contact Hugh Ward on +27 11 879 2126.
